*Please note that all shipping carriers are experiencing delays due to Covid. No shipping times can be guaranteed*
CAN/USA: Please contact us if you haven’t received your order within 30 days
INTERNATIONAL: Please contact us if you haven’t received your order within 60 days
***There may be stock shortages as it’s getting harder and harder to get supplies so don’t wait to buy that special piece as it may be sold out***
If you have any questions about operations just send us an email.
Processing time is not included in delivery time. Each piece is made by hand so allow 3-5 days to create your item. Weekends are not included in processing time.
***Canada Post has been experiencing delays, the average time frame to all of Canada is 5-20 business days. You can select upgraded shipping options at check out starting at $10 to ensure faster delivery. If you are on the west coast I HIGHLY suggest getting the upgraded shipping as Canada Post can be slow without the upgrade***
I ship Canada Post/USPS Courier every day of the week.
-Free Shipping to Canada takes anywhere from 5-20 business days - please note there is NO TRACKING with this option and no refunds for lost parcels
-Shipping to the U.S takes approximately 5-10 business days (tracking/insurance is included). Upgrades available.
-Shipping to Europe is now done with Ascendia (a division of La Poste in France) and includes tracking and insurance. Estimated delivery time is 10-40 days.
-Shipping to everywhere else is 10-40 days (but can be longer in the rare case that your item gets stuck in customs) —limited tracking with this option. Faster options with better tracking available at check out
*For international parcels I am not able to retrieve mail that was returned due to delivery address issues. So please make sure you have the address written correctly as your parcel cannot be retrieved or reimbursed*
Upgraded shipping services are sent Canada Post Expedited, USPS courier and Fed Ex. Many options are available from the drop down menu in your shopping cart. Please read the options carefully and make sure you pick the right one for your required time frame and destination.
CUSTOMES/DUTIES AND TAXES:
I am not responsible for any and all taxes, customs and duties fees.
Free Shipping in Canada - 5-20 days - no tracking - $0.00
Canada Post Expedited 3-10 days tracked/insured - $10.00
Canada Post Xpress Post 2-5 days- tracked/insured - $15.00
Fed Ex 2 Day Express (No PO Boxes) - $25.00
Local Courier 1-3 Days (Island of Montréal and surrounding area only) - $10.00
USA Standard Shipping 5-10 Days with tracking and insurance - $8.00
REST OF THE WORLD RATES: